Support and Resources
Support and Resources
Quick Links
Support & Resources
Our Commitment to Support
To ensure a smooth transition for our Launch 2 users, a robust model is in place to resolve incoming Workday Student support requests efficiently. We understand this transition is significant and are committed to making it as smooth as possible for you. Your success is our priority, and we are here to provide the support you need. Explore the resources below to learn about Workday Student support, and other resources.
Before submitting a support request, please review the Known Issues Updates page (CWL required) and confirm if your issue has already been flagged or resolved by the Hypercare Support Team. |
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Get Support
For faculty and staff who require Workday Student technical or application support and/or related ecosystem applications support, please follow the steps below to get help:
- Access the UBC Self Service Portal: Visit the UBC Self Service Portal using your CWL login credentials.
- Click on “Get Workday Support"
- Request Workday Student Support
- Submit a Support Request: When prompted, submit a support request indicating the nature of the issue you are experiencing and provide your campus location. This information helps us categorize and address your request promptly. For example, if your issue is security, access, or data related, select the “Other” category.
- Ticket Assignment and Prioritization: Your support ticket will be routed to the appropriate resource and prioritized based on urgency and its impact on your work.
Additional Resources
Other Support Resources
Training
IRP Student Blog
- Changes to Existing UBC applications
- About the IRP Eco-system Delivery
- UBC Transition to Workday – Coexistance Period
- Security Roles Explained
Workday HR/Finance Inquiries/Support